Services
First and Second Level Support
Cubelogic can offer first and second level support for credit applications. Our experience in dealing with the day to day running of large scale, business critical systems can provide huge benefits to the end users. First line support involves initial problem determination –understanding the problem from the user, ensure it’s a genuine error and identify the fault. Level two support involves fixing configuration, data related and set up errors. Again this can be done swiftly and covers the most common issues encountered, such as batch failures, static data issues and so on.
Cubelogic can offer first and second level support for credit applications. Our experience in dealing with the day to day running of large scale, business critical systems can provide huge benefits to the end users. First line support involves initial problem determination –understanding the problem from the user, ensure it’s a genuine error and identify the fault. Level two support involves fixing configuration, data related and set up errors. Again this can be done swiftly and covers the most common issues encountered, such as batch failures, static data issues and so on.
